Privacy Policy | VR Spice

Last updated: 04 November 2026

This Privacy Policy explains how Patel Vinitkumar Rakeshbhai ("VR Spice", "we", "us") collects, uses and protects your information when you visit vrspice.in or place an order with us. By using our website you agree to this policy.

1. Information we collect

Order details: name, mobile number, email address, delivery address and the products you order.
Payment information: online payments are processed by Razorpay. We do not store your card, UPI or bank details — we only receive a payment reference and status.
Enquiries: details you share through our contact, bulk-order or newsletter forms.
Technical data: basic information such as browser type and pages visited, collected through cookies and analytics tools.

2. How we use your information

To process, deliver and support your orders, including sending order confirmations and delivery updates by email, SMS or WhatsApp.
To respond to your enquiries and provide customer service.
To send offers and updates if you have subscribed — you can unsubscribe at any time.
To prevent fraud and comply with legal obligations.

3. Sharing your information

We share your information only with service providers who help us run our business — such as payment processors (Razorpay), courier and logistics partners, and email providers — and only as needed to provide our services. We never sell your personal information.

4. Cookies

We use cookies to keep your cart and session working and to understand how our website is used. You can disable cookies in your browser, but some features (such as the cart) may not work properly.

5. Data security and retention

We use reasonable security practices to protect your information. We keep order records for as long as required for accounting, tax and legal purposes.

6. Your rights

You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us at hello@umangsatnam.in or +91 94260 13240.

7. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
Patel Vinitkumar Rakeshbhai
Email: hello@umangsatnam.in
Phone: +91 94260 13240
Address: H-384, Cattle Shed, APMC Market, Unjha 384170, Gujarat, India

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.